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MAKING YOUR REVENUE OPS
AI READY

Business After Hours at Soho House, Berlin

MAKING YOUR REVENUE OPS AI READY

Business After Hours at Soho House, Berlin

29.05  | 16:00-20:00 

 29.05 | 16:00-20:00 

Join us for an exclusive industry event dedicated to enhancing efficiency and transparency in revenue operations with latest technology trends around Data + AI

Take advantage of this unique opportunity to exchange ideas with industry experts, leading innovators and other business leaders. Share best practices, learn from success stories and gain valuable insights to successfully shape your own transformation in Revenue Operations.

 

Join us for an exclusive industry event dedicated to enhancing efficiency and transparency in revenue operations with latest technology trends around Data + AI

Take advantage of this unique opportunity to exchange ideas with industry experts, leading innovators and other business leaders. Share best practices, learn from success stories and gain valuable insights to successfully shape your own transformation in Revenue Operations.

 

     WHY ATTEND?

  • Experience inspiring talks from industry leaders! Be inspired by their success stories and shape your own AI transformation
  • Salesforce customers that are leading the way in AI-enhanced revenue operations share their experiences and plans
  • Connect, exchange ideas, create synergies! Use the power of networking to forge future partnerships and revolutionize your business

     WHY ATTEND?

  • Experience inspiring talks from industry leaders! Be inspired by their success stories and shape your own AI transformation
  • Salesforce customers that are leading the way in AI-enhanced revenue operations share their experiences and plans
  • Connect, exchange ideas, create synergies! Use the power of networking to forge future partnerships and revolutionize your business

AGENDA

16:00-16:10

Introduction to the Event
A brief welcome and an overview of the event’s goals and what attendees can expect throughout the afternoon

16:00-16:10

Introduction to the Event
A brief welcome and an overview of the event’s goals and what attendees can expect throughout the afternoon

16:15-16:20

Break

16:15-16:20

Break

16:10-16:25

Harnessing Predictive Intelligence: The Future of Revenue Operations“
Markus Paus, Architect at Salesforce

Explore how predictive analytics, AI, and data are transforming the landscape of revenue operations, offering new ways to predict customer behavior and optimize revenue streams         

 

16:10-16:25

„Harnessing Predictive Intelligence: The Future of Revenue Operations“
Markus Paus, Architect at Salesforce

Explore how predictive analytics, AI, and data are transforming the landscape of revenue operations, offering new ways to predict customer behavior and optimize revenue streams       

16:30-16:50

Break

16:30-16:50

Break

16:25-16:40

„Service Excellence means Operations Excellence: Why RevenueOps is part of our Strategy Team“
Thomas Addison, CEO of ServiceOcean

Discussing how integrating RevenueOps into the strategy team helps align service excellence with operational effectiveness       

 

16:25-16:40

„Service Excellence means Operations Excellence: Why RevenueOps is part of our Strategy Team“
Thomas Addison, CEO of ServiceOcean

Discussing how integrating RevenueOps into the strategy team helps align service excellence with operational effectiveness       

16:40-17:00

Networking Break

16:40-17:00

Networking Break

17:00-17:15

„Making Revenue Organizations AI-Ready“
Xavier Marette, Head of Implementation for CPQ and Billing at Cloudity

A practical guide to preparing revenue organizations for AI integration, focusing on infrastructure, data management, and team readiness

 

17:00-17:15

„Making Revenue Organizations AI-Ready“
Xavier Marette, Head of Implementation for CPQ and Billing at Cloudity

A practical guide to preparing revenue organizations for AI integration, focusing on infrastructure, data management, and team readiness

17:20-17:50

Break

17:20-17:50

Break

17:15-17:30

„Operational Excellence in Customer Engagement: A 120-Day Transformation“
Katja Oesterle, Director of Customer Operations at Aleph Alpha

Discuss how to rapidly and efficiently enhance customer operations using advanced operational frameworks and AI integration within just 120 days

 

17:15-17:30

„Operational Excellence in Customer Engagement: A 120-Day Transformation“
Katja Oesterle, Director of Customer Operations at Aleph Alpha

Discuss how to rapidly and efficiently enhance customer operations using advanced operational frameworks within just 120 days

17:30-18:05

Break

17:35-18:05

Break

17:30-18:10

Fireside Chat: „The Future Impact of AI on Revenue Operations“

A 40-minute discussion featuring industry leaders and experts on the evolving role of AI in Revenue Operations. The panel will delve into predictive analytics, machine learning, and how these technologies are reshaping strategic decision-making

 

17:30-18:10

Fireside Chat: „The Future Impact of AI on Revenue Operations“

A 40-minute discussion featuring industry leaders and experts on the evolving role of AI in Revenue Operations. The panel will delve into predictive analytics, machine learning, and how these technologies are reshaping strategic decision-making

18:10-20:00

Open Bar & Extended Networking at Politbüro Soho House

18:10-20:00

Open Bar & Extended Networking at Politbüro Soho House

Speakers

Thomas Addison

CEO of ServiceOcean

Thomas Addison has served as the CEO of ServiceOcean since its inception. With a robust background in business management and customer service technology, he has spearheaded the company’s mission to revolutionize customer service through innovative scheduling and service optimization solutions. Under his leadership, ServiceOcean has gained recognition for its cutting-edge software that significantly reduces waiting times and enhances customer satisfaction across various industries. Thomas is a well-respected leader, known for his strategic vision and commitment to excellence.

Markus Paus

Architect at Salesforce

Markus Paus is a seasoned architect at Salesforce, where he has been instrumental in developing scalable and robust cloud solutions for enterprise clients. With over a decade of experience in software architecture, Markus specializes in creating tailored solutions that help businesses leverage Salesforce’s extensive platform to enhance their operational efficiency and customer relations. His expertise includes cloud computing, system integration, and strategic implementation of CRM technologies.

Dr. Paul Kallenberger

Head of Revenue Operations at HeyJobs

Dr. Paul Kallenberger is the Head of Revenue Operations at Heyjobs in Berlin, with a strong background in product management and technology consulting. His work focuses on optimizing internal systems and integrating CRM technologies for maximum ROI. Kallenberger began his career as a technology consultant and researcher, including a pending patent.

Xavier Marette

Head of Implementation for CPQ and Billing,
at Cloudity

Xavier Marette leads the implementation of CPQ (Configure, Price, Quote) and Billing solutions at Cloudity. With his extensive experience in project management and system implementation, Xavier is instrumental in overseeing the deployment of these critical systems that streamline pricing and billing processes for Cloudity’s clients. His expertise ensures that complex product configurations, pricing strategies, and billing cycles are effectively integrated into client operations, enhancing accuracy and operational efficiency. Xavier’s leadership is pivotal in helping businesses achieve scalability and improve their revenue management through tailored, technology-driven solutions.

Katja Oesterle

Director of Customer Operations,
at Aleph Alpha

Katja Oesterle currently leads the Customer Operations at Aleph Alpha, a pioneering AI firm based in Heidelberg, where they leverage advanced generative AI technology to empower businesses and governments. Since joining Aleph Alpha in the beginning of 2024, Katja has been instrumental in enhancing operational strategies to secure a competitive edge in the AI industry. Prior to her current role, she spent over 17 years at SAP, where she last served as the VP, Head of High Impact Programs at SAP Signavio. There, she led strategic programs focused on top line growth, compliance, and organizational support through critical transformations. Her expertise in revenue operations and sales operations is complemented by her experience in business development.

About ServiceOcean

ServiceOcean is a pioneering software company known for its intelligent scheduling technology designed to optimize customer service operations. Their solutions are widely utilized in call centers, customer service departments, and service desks to improve efficiency and client engagement. By integrating artificial intelligence with practical applications, ServiceOcean helps businesses manage peak times seamlessly and improve overall customer experience.

About Aleph Alpha

Aleph Alpha is an independent German AI company, launched by professionals with experience at Apple, SAP, and Deloitte. The company develops sovereign, full-stack generative AI technologies, independent of US firms, and adheres to European regulations. Aleph Alpha operates one of Europe’s most powerful AI clusters, specializing in large language models (LLM) trained in five European languages. These models are designed to provide transparency in their data usage and are tailored for enterprises and governmental agencies.

About ServiceOcean

ServiceOcean is a pioneering software company known for its intelligent scheduling technology designed to optimize customer service operations. Their solutions are widely utilized in call centers, customer service departments, and service desks to improve efficiency and client engagement. By integrating artificial intelligence with practical applications, ServiceOcean helps businesses manage peak times seamlessly and improve overall customer experience.

About Aleph Alpha

Aleph Alpha is an independent German AI company, launched by professionals with experience at Apple, SAP, and Deloitte. The company develops sovereign, full-stack generative AI technologies, independent of US firms, and adheres to European regulations. Aleph Alpha operates one of Europe’s most powerful AI clusters, specializing in large language models (LLM) trained in five European languages. These models are designed to provide transparency in their data usage and are tailored for enterprises and governmental agencies.

 

 

Aava

Es ist mir ein großes Vergnügen gewesen, mit dem Cloudity-Team zusammenzuarbeiten. Sie haben sich nicht nur auf die dringendsten Bedürfnisse und Schwachpunkte konzentriert, sondern auch intensiv daran gearbeitet, unsere Prozesse zu verstehen. Die von ihnen geschaffene flexible und zukunftssichere Lösung erlaubt es, die verschiedenen Daten, die in unseren IT-Systemen gesammelt werden, zu nutzen und einen vollständigen Überblick über Vorgänge zu erhalten, die Kundenumsätze, Support und Service betreffen.

Sven Johannsen
Chief Sales Officer, Aava Mobile GmbH

HK

Es ist schwer, verlässliche Partner für unsere Digitalisierungsstrategie zu finden, die praxisorientiert handeln sowie die benötigten Ressourcen, Flexibilität und Kompetenz besitzen. Cloudity ist ein exzellenter Partner bei der Beratung und Implementierung unternehmensweiter Prozesse, die die gesamte IT-Infrastruktur abdecken.

Ralf Krippner
CEO, Hoffmann + Krippner GmbH
in

AMX

Wir sind mit den Projektergebnissen sehr zufrieden und empfehlen Cloudity als erfahrenes und vertrauenswürdiges Salesforce-Beratungsunternehmen. Unsere Kooperation ist sehr produktiv gewesen und wir freuen uns auf die zukünftige Zusammenarbeit mit Cloudity!

Sebastian Paasch
Managing Director, AMX Germany GmbH
in

Avrios

Cloudity hat sich als sehr agil und pragmatisch erwiesen, was ein effizientes und effektives Projektmanagement in einem sich rasch verändernden Umfeld ermöglicht hat. Ich empfehle Cloudity als Salesforce-Partner!

Wouter Hendriks
Head of Revenue Operations, Avrios International AG
in

HCSG

Als führender Anbieter von Gesundheitsüberwachung muss HCSG schnell auf Veränderungen auf dem Markt reagieren. Basierend auf Salesforce und der medizinischen Dateninfrastruktur war Cloudity ein echter Wegbereiter - beim Aufbau unserer neuen Telemonitoring-Plattform, die Ärzte, Patienten, Logistik und unsere Tele-Krankenschwestern verbindet. Vor allem die gründliche Analyse unserer außergewöhnlichen Geschäftsanforderungen hat uns geholfen, die regulatorischen, medizinischen und Benutzeranforderungen zu erfüllen und einer der ersten Akteure auf diesem Markt zu werden.

Lorenz Lehmann
CTO, Health Care Systems GmbH

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Umfassender Projektumfang – individueller Ansatz zur Erfüllung Ihrer Anforderungen

Wir konzentrieren uns sowohl auf das technische Enablement als auch auf die Datenkultur, um Ihnen zu helfen, Analytics at Scale zu erreichen und sicherzustellen, dass die Implementierung alles abdeckt.

Technisches Enablement

Sichere, verfügbare und skalierbare Tools, die einen unternehmensweiten geregelten Zugang zu Daten und Analysen ermöglichen

Datenkultur

Daten, die als strategisches Kapital behandelt und von den Mitarbeitern des Unternehmens analysiert werden, werden zu einem Katalysator für unternehmensweite Verbesserungen.

Wir sind stolzer Partner von Tableau – dem weltweit führenden Anbieter von Business Analytics. Erfahren Sie hier mehr über die einheitliche Analyseplattform:

Die marktführende Analyseplattform, die es den Nutzern ermöglicht, auf Daten zuzugreifen, sie zu analysieren und die Ergebnisse mit anderen zu teilen. Sie wird zur Single-Source-of-Truth-Plattform für unternehmensweite Analysen und zum zentralen Punkt der Zusammenarbeit, der die Entwicklung der Datenkultur fördert.

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Testimonials

Slide

Cloudity was responsible for customization of Salesforce platform to correspond with Aava Mobile GmbH needs, configuration and development of Salesforce solution for supporting the support team and bringing them convenient working conditions, configuration and development of Salesforce Communities solution for Aava Mobile's customers and partners.
I confirm the proper quality of delivered services as well as the necessary knowledge and experience of consultants who led the project. I recommend Cloudity as a Salesforce consultancy services provider.

Sven Johannsen
Chief Sales Officer, Aava Mobile GmbH

Slide

AMX Germany GmbH started the cooperation with Cloudity at the end of December 2020. We entrusted Cloudity with the implementation of Salesforce Revenue Cloud. The goal was to implement the solution at the earliest convenience. Therefore, the project was conducted in the agile methodology to provide more flexibility as well as efficiency to achieve optimal results.
The project lasted a month and the solution was released after a three-week implementation.
We are very pleased with the results of the project and recommend Cloudity as an experienced and trustworthy Salesforce consultancy services provider. Our cooperation has been very productive and we are looking forward to working with Cloudity in the future!

Sebastian Paasch
Managing Director, AMX Germany GmbH

           

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Torsten Buller
Country Manager DACH at Cloudity

MAKING YOUR REVENUE OPS AI READY