Salesforce Agentforce-Event

18.03 | 16:00-21/22:00

18.03 | 16:00-21/22:00

Agentforce revolutioniert die Kundeninteraktion, indem es KI-gesteuerte Automatisierung nahtlos in Salesforce integriert.

Unternehmen profitieren von rund um die Uhr verfügbarem, intelligentem Support, der Routineanfragen automatisch abwickelt und so Kapazitäten für strategische Aufgaben schafft. Durch gezielte Datenauswertung werden Prozesse kontinuierlich optimiert, was sowohl Kosten senkt als auch die Kundenzufriedenheit steigert.

AGENDA

Agentforce revolutioniert die Kundeninteraktion, indem es KI-gesteuerte Automatisierung nahtlos in Salesforce integriert.

AGENDA

WHY ATTEND?

Experience inspiring talks from industry leaders! Be inspired by their success stories and shape your own AI transformation
Salesforce customers that are leading the way in AI-enhanced revenue operations share their experiences and plans
Connect, exchange ideas, create synergies! Use the power of networking to forge future partnerships and revolutionize your business

AGENDA

WHY ATTEND?

Experience inspiring talks from industry leaders! Be inspired by their success stories and shape your own AI transformation
Salesforce customers that are leading the way in AI-enhanced revenue operations share their experiences and plans
Connect, exchange ideas, create synergies! Use the power of networking to forge future partnerships and revolutionize your business

AGENDA: Nachmittags & Abends: Präsentationen & Dinner (16 – 21/22 h)

2 Stunden „Agentforce-Event“ – anschließend Networking

Nachmittags & Abends: Präsentationen & Dinner (16 – 21/22 h)

2 Stunden „Agentforce-Event“ – anschließend Networking

Begrüßung & Vorstellung (10 Minuten)

Kurze Begrüßung der Teilnehmer
Vorstellung Cloudity, Vorstellung Salesforce
Vorstellung von Cloudity und der Salesforce-Plattform
Überblick über den Ablauf der Veranstaltung

Begrüßung & Vorstellung (10 Minuten)

Kurze Begrüßung der Teilnehmer
Vorstellung Cloudity, Vorstellung Salesforce
Vorstellung von Cloudity und der Salesforce-Plattform
Überblick über den Ablauf der Veranstaltung

Was ist Data Cloud und Agentforce (40 Minuten)

Was ist eigentlich eine „Data Cloud“?
Warum sind Agenten die Zukunft
Wieso brauchen Agenten eine Data Cloud
Wie kann ich starten?

Was ist Data Cloud und Agentforce (40 Minuten)

Was ist eigentlich eine „Data Cloud“?
Warum sind Agenten die Zukunft
Wieso brauchen Agenten eine Data Cloud
Wie kann ich starten?

Warum ist Agentforce eine Revolution? (20 Minuten)

Aktuelle Markttrends und Herausforderungen
Einordnung von Agentforce in das Salesforce-Ökosystem
Nutzen und Vorteile für Unternehmen

Warum ist Agentforce eine Revolution? (20 Minuten)

Aktuelle Markttrends und Herausforderungen
Einordnung von Agentforce in das Salesforce-Ökosystem
Nutzen und Vorteile für Unternehmen

Live-Demo: In 30 Minuten einen Agenten bauen (30 Minuten)

Schritt-für-Schritt-Erklärung der Einrichtung
Zentrale Funktionen und Integration in Salesforce
Kurze Fragerunden während der Demo

Live-Demo: In 30 Minuten einen Agenten bauen (30 Minuten)

Schritt-für-Schritt-Erklärung der Einrichtung
Zentrale Funktionen und Integration in Salesforce
Kurze Fragerunden während der Demo

Fragen & Antworten (30 Minuten)

Vertiefende Fragen zu Agentforce, Cloudity und Salesforce
Offene Diskussion über Anwendungsfälle und Best Practices

Fragen & Antworten (30 Minuten)

Vertiefende Fragen zu Agentforce, Cloudity und Salesforce
Offene Diskussion über Anwendungsfälle und Best Practices

Abschluss & Ausblick (10 Minuten)

Zusammenfassung der wichtigsten Erkenntnisse
Nächste Schritte und weitere Ressourcen

Abschluss & Ausblick (10 Minuten)

Zusammenfassung der wichtigsten Erkenntnisse
Nächste Schritte und weitere Ressourcen

Gesamtdauer: ca. 2 Stunden (120 Minuten).

Anschließend:

Gesamtdauer: ca. 2 Stunden (120 Minuten).

Anschließend:

Networking

Gelegenheit zum informellen Austausch, Kontaktaufbau und Vertiefen individueller Fragen

Networking

Gelegenheit zum informellen Austausch, Kontaktaufbau und Vertiefen individueller Fragen

Speakers

Thomas Addison

CEO of ServiceOcean

Thomas Addison has served as the CEO of ServiceOcean since its inception. With a robust background in business management and customer service technology, he has spearheaded the company’s mission to revolutionize customer service through innovative scheduling and service optimization solutions. Under his leadership, ServiceOcean has gained recognition for its cutting-edge software that significantly reduces waiting times and enhances customer satisfaction across various industries. Thomas is a well-respected leader, known for his strategic vision and commitment to excellence.

Markus Paus

Architect at Salesforce

Markus Paus is a seasoned architect at Salesforce, where he has been instrumental in developing scalable and robust cloud solutions for enterprise clients. With over a decade of experience in software architecture, Markus specializes in creating tailored solutions that help businesses leverage Salesforce’s extensive platform to enhance their operational efficiency and customer relations. His expertise includes cloud computing, system integration, and strategic implementation of CRM technologies.

Dr. Paul Kallenberger

Head of Revenue Operations at HeyJobs

Dr. Paul Kallenberger is the Head of Revenue Operations at Heyjobs in Berlin, with a strong background in product management and technology consulting. His work focuses on optimizing internal systems and integrating CRM technologies for maximum ROI. Kallenberger began his career as a technology consultant and researcher, including a pending patent.

Xavier Marette

Head of Implementation for CPQ and Billing,
at Cloudity

Xavier Marette leads the implementation of CPQ (Configure, Price, Quote) and Billing solutions at Cloudity. With his extensive experience in project management and system implementation, Xavier is instrumental in overseeing the deployment of these critical systems that streamline pricing and billing processes for Cloudity’s clients. His expertise ensures that complex product configurations, pricing strategies, and billing cycles are effectively integrated into client operations, enhancing accuracy and operational efficiency. Xavier’s leadership is pivotal in helping businesses achieve scalability and improve their revenue management through tailored, technology-driven solutions.

Katja Oesterle

Director of Customer Operations,
at Aleph Alpha

Katja Oesterle currently leads the Customer Operations at Aleph Alpha, a pioneering AI firm based in Heidelberg, where they leverage advanced generative AI technology to empower businesses and governments. Since joining Aleph Alpha in the beginning of 2024, Katja has been instrumental in enhancing operational strategies to secure a competitive edge in the AI industry. Prior to her current role, she spent over 17 years at SAP, where she last served as the VP, Head of High Impact Programs at SAP Signavio. There, she led strategic programs focused on top line growth, compliance, and organizational support through critical transformations. Her expertise in revenue operations and sales operations is complemented by her experience in business development.

About ServiceOcean

ServiceOcean is a pioneering software company known for its intelligent scheduling technology designed to optimize customer service operations. Their solutions are widely utilized in call centers, customer service departments, and service desks to improve efficiency and client engagement. By integrating artificial intelligence with practical applications, ServiceOcean helps businesses manage peak times seamlessly and improve overall customer experience.

About Aleph Alpha

Aleph Alpha is an independent German AI company, launched by professionals with experience at Apple, SAP, and Deloitte. The company develops sovereign, full-stack generative AI technologies, independent of US firms, and adheres to European regulations. Aleph Alpha operates one of Europe’s most powerful AI clusters, specializing in large language models (LLM) trained in five European languages. These models are designed to provide transparency in their data usage and are tailored for enterprises and governmental agencies.